Features at a glance
EasyTenant automates the entire journey of a tenant request — from the first WhatsApp message to the resolved job.
Every report has a clear status
From intake to resolution, every report moves through a fixed pipeline — you always know where it stands.
- Awaiting approval→
- Dispatched→
- In progress→
- Resolved
Reports via WhatsApp, SMS & email
Tenants simply write on the channel they already use. Every message is matched to the right tenant automatically — via the personal customer number (format KD-123456-7) or the known sender. Unmatched messages automatically receive a friendly follow-up question.
Automatic categorization
"Dripping tap" becomes plumbing, "heating cold" becomes heating: EasyTenant assigns every report to one of your categories automatically — plumbing, heating, electrics, locksmith or caretaker/other.
Dispatching: automatic or with approval
For each category, a simple switch decides whether the preferred provider is dispatched immediately or the report waits for your approval. Either way, the tenant is notified automatically.
Providers with ranking
Store your companies per category in a fixed order — the first one is suggested or dispatched for new reports. Phone number and email always at hand.
Properties & tenants in one place
All properties with units, tenant count and open reports at a glance. Every tenant has a unique customer number with check digit — mix-ups are impossible.
Welcome letter sent automatically
When you add a tenant, EasyTenant automatically sends a letter with their customer number and reporting contacts. Your tenants know where to turn from day one.
Appointments & tenant communication
Record an appointment with date and time — the tenant is informed automatically and the report moves to "In progress".
Dashboard with key figures
Open reports, jobs in progress, cases resolved this week and the automation status of every category — your overview on one page.